Revenue Cycle Transformation Suite
Internal tools developed for a full range of employees at Parallon, including the executive team, to better track, visualize, and respond to billing and expense challenges
- CREATIVE DIRECTORMicah Sledge
- UI DesignerEric Motil, Micah Sledge
Force Multiplier
Parallon—the financial services arm of HCA Healthcare—engaged GS&F to build a tool that would give managers and executives visibility into real-time operational metrics and allow Parallon employees of all levels to take action to bring performance metrics back in line with expectations and goals.
The core of the experience revolved around visualizing complex data sets so that managers could understand not only what the financial goal was, but how intensely they varied from the benchmark on a local, regional, and enterprise level. Parallon’s data scientists built supporting processes to comb the data for patterns and identify “drivers”—combinations of variables that point to potential root causes—for managers to use as a starting point in correcting performance.
From Dashboard to Workflow
As the project proceeded, it evolved from a fairly simple reporting dashboard to a full AI-enabled ticketing system with resolution workflow and monthly reporting. We collaborated with business stakeholders and engineering teams at Parallon to design and build the first use-case for what should be a scalable system. After our engagement, the team at Parallon was able to pick up the design patterns we'd defined and extend them for additional business use cases.
Patient Access Mobile App
Aside from monitoring the fiscal performance measures in Force Multiplier, Parallon also had an interest in understanding the performance of hospital registrars (also Parallon employees) in real time, providing valuable feedback to both registrars and patient access directors. This data would ostensibly help boost hospital experience scores, while also allowing local and regional patient access directors to better manage resources in response to real time ebbs and flows of hospital traffic.
Most Parallon projects are very agile, often taking most of their shape as they are built. Knowing this from our previous experience with Force Multiplier, we designed a flexible design system that would allow us to be nimble as features evolved. We were not only able to design out the first four releases based on their roadmap, but a year later solved for the introduction of several new content types in a 2.0 release.
